Text Customer Reviews - Dick Hannah Jeep
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  • Bill Farra was incredibly helpful and friendly, I would absolutely buy another car from him. He was patient with me and made the entire process as painless as possible. “
  • Wow. My mom bought a Charger and after driving it, I had to have one myself. Amazing car and Jim Davella over there @ Dick Hannah Dodge did a great job. I’d recommend him and them to anyone. Vroom.
  • We just bought our 7th car in 15 years from Dick Hannah and we really appreciate all they have done for us. They are always friendly, fair and have a good product. The sales team tries to get the best possible price and/or terms for your purchase. Buying a car is a very big purchase item and we have always felt very comfortable with Dick Hannah’s staff and management. If there is a problem, they will always try their best to make it right. We would highly recommend any Dick Hannah dealership to anyone.
  • I purchased a 2012 Jeep Grand Cherokee From Dick Hannah Jeep in Vancouver, Wa ... I have purchased many other new cars from different dealerships and I have to say this one of the most pleasant car purchases I have made. When I had to change the payment due date on my new contract, they even sent someone out to my house to resign papers when they found out I was ill and couldn’t come into the dealership!!
  • Three and a half months ago, after getting stuck in the snow, I began experiencing front end noise in my 2005 Jeep Grand Cherokee that has about 62000 miles on it. I took it to several local shops that could not figure out the problem even after having it in their shops for more than a month!. Although Dick Hannah is a 4.5 hour drive from where I live, I decided to take it to them since I was happy with my last two buying experiences with them. I called on a monday morning, got an appointment the same day, took it in, and was treated to a very pleasant experience. I found them to be extremely professional. They know how to not only properly repair a vehicle, but they are also professionals in customer service. I would highly reccommend Dick Hannah to anyone for purchasing or repairing your vehicle!
  • I brought my daughter’s car in for a key fob coding (hate that you can’t do it yourself.... kind of a rip off) and it was relativly painless except for having to pay so much but the service was fast and the repair team was nice. If it had to be done, which it did ’cause the car won’t start without it, then I am glad it didn’t take forever and it was with no appointment. Kudos for Dick Hanna Dodge.
  • We had our service for our Dodge Calliber done at Dick Hannah, you know how some companies talk above your head about the car or they will tell you one price but then you get the bill and its a lot more. Not only did they stick with their prices, they checked out things I was worried about, and didnt charge me! Stacie was so wonderful. She didn’t act like she didn’t have time to talk to me, she answered all my questions I had. The greatest thing about Stacie was she never said "I dont know" she knew all the answers to my questions. She never talked down to me cuz I’m a chick.( i get that a lot from men in the car buisness) I was very happy with their service and their customer service, I recommend the service dept in Dick Hannah-Chrysler Jeep to everyone!
  • Took the car in for standard oil change and 42000 mile service. Told them I had a low tire pressure light on the other day. They reminded me that I had the tires for life program and ordered tires for my car and said I would only have to pay for wheel alignment. That was good news and the car was done sooner than they said!
  • Bill Farra was extremely helpful! Recommended. Bill Farra sold me my new Patriot this last weekend. He was really entertaining and also spent a lot of time going over all the different points of interest in the car. He was patient and helpful throughout the whole buying process and has earned my absolute confidence. I will definitely be buying my next car from him as well.
  • After reading other reviews, I decided I wouldn’t take a chance on one of the Portland dealers to do my routine maintenance and a recall on my Dodge Caravan, plus there wasn’t a dealership right close to me. So I gave a call to the Dick Hannah service department grudgingly, since I wasn’t looking forward to having to get to Vancouver and back from SE Portland. From the moment I scheduled my appointment, to arriving, being greeted, shuttled to the MAX stop and returning to my fixed and bathed car, everything was done right. They sent me confirmation emails, they called when my vehicle was finished, and they communicated well all the way around. It also turned out that my van didn’t need one of the maintenance items, so they took that off the list and saved me $50. To get back to pick up my rig it took me just an hour to ride my bike from SE Portland over the 205 bridge and along some nice bike lanes in Vancouver to get back to the dealership. It was a great way to get in a workout since I would have had to kill an hour traveling my MAX back there anyway. I had dropped off the van at 8 am and it was finished two hours earlier than expected, so I was able to pick it up before the afternoon traffic started. It was nice to see a business that really seems to get the value of customer service. I’ll be scheduling my future service there
  • I bought my Pacifica here a year ago and have been having it serviced here also. I did have a problem at one time with my tires, but my service manager Brad was so helpful that it made the problem workable. Brad is wonderful to work with and I hope he is there whenever I need service. The waiting area is very comfortable, the shuttle is great when needed, and the staff is polite and helpful. I have found the pricing to be comparable or lower than other places. I highly recommend Dick Hannah Chrysler service department.
  • Visit was quick and painless. Mark explained what they were doing and finished up on time, which is nice! They even washed my Jeep inside and out which I loved and needed very much. Great job, I will be back.
  • I have had great service on my 2010 Jeep. The staff is very courteous and professional. They have good follow up to make sure that I was happy with the work performed. I will continue to have them perform my service work in thes future.
  • I didn’t buy my Jeep here but have taken it here to be serviced twice. Very pleased with their professionalism and courtesy. When Mark, my service rep, offered to hand wash & vacuum my car as well (no extra charge), that was icing on the cake. The only glitch was they kept referring to my vehicle as a Liberty, when I had already corrected them several times. Finally I received a very nice phone call from the manager assuring me that they had corrected their records to accurately reflect that I have a Wrangler, not a Liberty.
  • Service was quick and reasonably priced; Kerry took good care of us. Called and emailed reminders about my appointment. Staff was personable. Both the dealership and the service department have wonderful atmospheres. My son loves going in and getting popcorn from the old fashioned popcorn machine! My husband is part of the Customer for Life program and when I went in to get his free car wash they gave me and extra car wash certificate for free! Thanks for a great experience.
  • The Dick Hannah crew always exceeds my expectations. The follow up is terrific and the service performed is done right. I feel like they really care and I can totally trust them to take care of my vehicle. I am on my fifth Jeep and will keep going back for more.
  • We made our first purchase from Dick Hanna Jeep and Dodge, of a Jeep Wrangler in February. We where well treated and they whole purchase team worked hard to get us the best deal. I would buy from them again.
  • I had them service the transmission in my Jeep Liberty. They were courteous, professional and up front about the work they would perform. There were no unexpected surprises like I’ve experienced at other dealerships.
  • I can’t say enough good about the Dick Hannah Dodge service department. I’ve used them twice and each time they greatly exceeded my expectations in terms of timeliness and professionalism. I recently brought in our Ram 3500 which had a water pump go out. They got me in immediately and resolved the issue, despite me not having previously scheduled an appointment. I’m not familiar with their sales group but I’ve never been to a better auto service group.
  • Brought my 2005 Caravan in for service. Price was 30% below the estimate. They also hung my spare tire for free. Service was quick and efficient.
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